Frequently Asked Questions

Browse the store, add what you need to your cart, and check out. At checkout you choose a pickup station or home delivery, pay, and we get your order ready. We send you an SMS and email the moment it is ready to collect.

No. You can check out as a guest with just your name, phone number and email. Creating an account lets you see your order history, reorder past orders in one tap, save delivery addresses, and set recurring shopping reminders.

Our main station at 57 Oduntan Street, Kosofe is open Monday to Saturday from 9 AM to 5 PM. We also run stations at Charity Pavilion in Abule Ado (Sundays, 10 AM to 2 PM), SOS Kosofe (Thursdays, 11 AM to 2 PM), TPM NOIC in Gbagada (Tuesdays, 6 PM to 9 PM) and Love Seal in Ikeja (Sundays 10 AM to 2 PM, Wednesdays 6 PM to 8 PM). Days and hours are shown when you pick a station at checkout, so always check there for the latest schedule.

We send an SMS to the phone number on your order and an email to your address. You can also open the order from your account page at any time to see its current status.

Yes. Give them your order number and the name on the order. Station staff will confirm those details before handing over the items.

Please collect within 48 hours of your ready notification. Fresh and perishable items cannot be held longer than that. Uncollected orders may be cancelled after 7 days.

Yes. Choose "Home Delivery" at checkout and enter your address. Home delivery currently covers the Kosofe area of Lagos and carries a flat fee that is shown before you pay. Pickup at any of our stations is always free.

The delivery fee is a flat amount added to your order total at checkout, so you see the exact figure before paying. There are no hidden charges.

Your order status moves from Confirmed to Out for Delivery to Delivered, and we notify you by SMS and email at each step. Open the order from your account page to see where it is.

Depending on what is available when you check out, you can pay by card, bank transfer or USSD through Paystack, with your OPay wallet, card or transfer through OPay, or by direct transfer to our bank account. Card and OPay payments are confirmed instantly. Any method that is temporarily unavailable is greyed out at checkout.

Choose "Bank Transfer" at checkout, send the total to the account details shown, then upload a photo or screenshot of your receipt on the order page. Your order stays in "Pending Payment Confirmation" until our team matches the transfer, after which it is confirmed and prepared.

Yes. Payments are handled by Paystack and OPay, both licensed payment processors. Your card details go directly to them and are never seen or stored by Yasmine.

All prices are in Nigerian Naira and are the final price you pay for the item. Any delivery fee is shown separately at checkout.

Yes. Sign in, open My Account, and tap "Reorder" on any past order. We re-check every item against today's prices and stock, show you anything that has changed or is no longer available, and then load the rest into your cart in one go.

From the Recurring tab in your account you can ask us to remind you to restock weekly, every two weeks or monthly on your preferred day. It is a reminder, not an automatic charge, so you stay in control of every order.

You can cancel free of charge any time before the order is marked ready for pickup or out for delivery. Contact us on WhatsApp or by email with your order number. To add items, place a separate order or cancel and reorder.

On the sign-in page tap "Forgot password?", enter your email, and we will send you a link to choose a new one. The link works for one hour. If you signed up with Google, just use the "Continue with Google" button instead.

Yes. Tap "Continue with Google" on the sign-in page. If you already have an account with the same email address, Google sign-in will use that existing account.

Out-of-stock items are marked on the product card and cannot be added to your cart. Check back soon, as we restock regularly, or message us on WhatsApp to ask when it will be available.

Open the product and pick the option you want before adding it to your cart. The price updates to match the option you choose.

Please check your items when you collect or receive them. Tell station staff straight away or contact us within 24 hours with your order number, and we will replace the item or refund it.

Because we sell food and household goods, we cannot accept change-of-mind returns on perishable items once they have left the station. Faulty or incorrect items are always replaced or refunded. Refunds go back to your original payment method within 5 to 10 working days.

Signed-in customers can rate and review products. Reviews are checked by our team before they appear on the site, so it may take a little while for yours to show.

Tap the green WhatsApp button at the bottom of any shop page to chat with us, email hello@yasminemart.com, or visit us at 57 Oduntan Street, Kosofe, Lagos. Have your order number ready if your question is about an order.

Our Privacy Policy explains how we handle your information, and our Terms & Conditions cover ordering, payment, collection and refunds.