Terms & Conditions

1. About these terms

These Terms & Conditions ("Terms") govern your use of our website at yasminemart.com and your purchase of products from Yasmine Mart ("Yasmine", "we", "us"), a grocery business based at 57 Oduntan Street, Kosofe, Lagos, Nigeria. By placing an order, with or without an account, you agree to these Terms. If you do not agree, please do not use the site.

Our Privacy Policy explains how we handle your personal information and forms part of these Terms.

2. Your account

You can check out as a guest or create an account to save your details, addresses and order history. Either way, you must be at least 18 years old to place an order, and you agree to give us accurate contact details, because we use your phone number and email to confirm your order and keep you updated on it.

You are responsible for keeping your password confidential and for all activity on your account. Tell us immediately if you think someone else has used it. We may suspend or close accounts that breach these Terms or that we reasonably believe are being used fraudulently.

3. How ordering works

When you place an order you choose either free collection from one of our pickup stations on the pickup day you select, or home delivery to an address within our delivery area for the flat delivery fee shown at checkout. Station days and opening hours are shown when you choose a station.

Your order is an offer to buy. It is accepted when we confirm it, which happens once payment is received: straight away for Paystack and OPay payments, and once our team has matched your transfer for bank transfer payments. We may decline or cancel an order if a product is unavailable, if we find a pricing or listing error, or if we cannot verify payment. If that happens we will refund any amount you have paid.

Product images are for illustration. Packaging, sizes and brands may vary slightly from what is shown, and we will substitute only with your agreement.

4. Prices and payment

All prices are in Nigerian Naira (₦) and include any applicable VAT unless stated otherwise. Prices may change at any time, but the total shown when you place your order is the amount you pay. That total is your items, less any volume discount your basket qualifies for, plus the delivery fee if you chose home delivery. Volume discounts are applied automatically at checkout and may change or be withdrawn at any time.

You can pay at checkout through our payment partners Paystack and OPay, or by direct bank transfer to the account details shown at checkout. The methods on offer may vary, and any method that is temporarily unavailable is shown as unavailable at checkout. We never see or store your full card details.

For bank transfers, please send the exact order total and upload your transfer receipt on your order page, either at checkout or later. Your order stays pending until we have matched your payment. If a payment fails or is reversed, the order is not confirmed.

Orders arranged directly with our team may be paid in cash, or through a payment link we send you.

5. Collecting or receiving your order

We will confirm your order by SMS and email, and email you when it is ready for pickup or out for delivery. For pickup, bring your order number and be ready to confirm your name or phone number at the station. Someone else may collect on your behalf if they can give the order number and your name.

For home delivery, please make sure someone is available at the address to receive the order and check the items on arrival. If nobody is available we will contact you to rearrange, and a further delivery fee may apply.

Please collect your order on the pickup day you chose, during the station's opening hours. If you cannot make it, contact us to rearrange. Fresh and perishable items may not be held beyond 48 hours after your pickup day. If an order is not collected within 7 days we may cancel it and restock the items. We will refund non-perishable items, less any reasonable costs we have incurred, but we cannot refund perishable items that have spoiled.

6. Cancellations, returns and refunds

You may cancel an order free of charge at any time before it is ready for pickup or out for delivery. Orders cannot be cancelled from the website, so contact us by WhatsApp, phone (0707 640 0998) or email with your order number and we will cancel it for you.

Please check your items when you collect or receive them. If anything is missing, damaged, expired or not what you ordered, tell the station staff or delivery rider immediately, or contact us within 24 hours. We will replace the item or refund it.

Because we sell food, we cannot accept returns of items you have simply changed your mind about, or of perishable products once they have left the station, unless they were faulty. Refunds are processed by our team, made to the original payment method (or to your bank account for transfer and cash payments), and usually arrive within 5 to 10 working days depending on your bank.

Nothing in this section limits your rights under the Federal Competition and Consumer Protection Act 2018.

7. Reviews and content you post

You may leave reviews on our products. Reviews must be honest, based on your own experience, and must not be abusive, misleading, or contain personal information about other people. We moderate every review before it is published and may decline, edit or remove any review at our discretion.

By posting a review you give us a free, perpetual licence to display it on our site and in our marketing, alongside your display name.

8. Acceptable use

You agree not to:

• Use the site for any unlawful purpose or in a way that could damage or overload it.
• Attempt to gain unauthorised access to any account, system or data.
• Place orders using someone else's payment details without their permission.
• Copy, scrape or resell any content, product data or images from the site without our written permission.

9. Intellectual property

The Yasmine Mart name, logo, website design and all content on the site belong to us or our licensors and are protected by Nigerian and international law. Product brand names belong to their respective owners.

10. Our liability

We will take reasonable care to supply the products you order in good condition and as described. If we fail to do so, our liability is limited to replacing the product or refunding what you paid for it.

We are not liable for losses that were not a foreseeable result of our breach, for business losses, or for delays caused by events outside our reasonable control such as supplier shortages, power failures, or unrest. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot be excluded under Nigerian law.

11. Changes to these terms

We may update these Terms from time to time. The effective date at the top shows when they were last changed. The Terms in force when you place an order are the ones that apply to that order.

12. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. If a problem arises, please contact us first and we will do our best to resolve it. Any dispute that cannot be resolved this way will be subject to the jurisdiction of the courts of Lagos State, Nigeria.